COVID-19 Assistance


If you have been impacted by COVID-19, we understand that you may be having difficulty making your scheduled payments.

Our focus is to provide you with the highest level of service, allowing you more time to focus on the health and wellbeing of you and your family.

To help provide peace of mind during these unprecedented times, Goodmortgage is taking numerous steps. We are suppressing all negative credit reporting for the months of March, April and May. If your loan is current, we will continue to report your positive credit status. No late fees will be assessed for any of our customers impacted by COVID-19.

Payment Assistance

If you need assistance making your payments, we have options available, including forbearance.

A forbearance plan temporarily pauses or reduces your monthly payment. You will not be assessed any late fees or be reported negatively to the credit bureaus. Once the forbearance plan period concludes, any paused payments will need to be repaid. At that time, we will work with you to find an appropriate repayment solution.

During this short-term relief period, you are encouraged to make any payments that you can.

How to Apply

If you have been financially impacted by COVID-19 and are struggling to make your monthly payments, please visit Rushmore Loan Management Services’ COVID-19 Assistance webpage. As Goodmortgage’s loan servicer, Rushmore Loan Management Services will work with impacted borrowers to explore relief opportunities.

We appreciate your patience as we work to serve all our customers during this time.

Questions? Call 703.556.3333 to speak to a representative.